Privacy Policy

1. Introduction

At Crown Devz, we develop RxFinest, a specialized software suite designed for retail medical stores, community dispensaries, and clinical pharmacies. We understand the paramount importance of medical confidentiality, patient privacy, and financial ledger secrecy.

This Privacy Policy outlines how RxFinest handles data across our Windows Desktop Application, Android Mobile App, and associated license activation portals.

2. Hybrid Data Architecture (Where Your Data Lives)

RxFinest employs a Hybrid Offline-First Storage Model engineered to keep you in total control of your business data:

• Local Device Storage: Your primary operational records (including customer names, doctor prescriptions, drug stock, batch numbers, purchase invoices, daily cash logs, and GST sales ledgers) are stored locally in an encrypted database directly on your PC and mobile device.
• Zero Data Monetization: Crown Devz does not sell, broker, rent, or mine your patient records or prescription details for commercial advertising or third-party drug market research.
• Encrypted Optional Cloud Sync: If you enable cross-device synchronization between your Windows counter PC and Android mobile app, data in transit is encrypted using industry-standard TLS 1.3 protocols, and backups stored in the cloud are encrypted with AES-256 standards.

3. Information We Collect

When you purchase, activate, or request support for RxFinest, we collect limited administrative metadata:

• License & Activation Details: Pharmacy/Store Name, primary owner contact name, mobile phone number, email address, and hardware machine ID (to validate your 1-station or multi-lane license key).
• Support Communications: Inquiries, chat transcripts, or remote support logs submitted through WhatsApp or email to assist you with installation or hardware setup (e.g., barcode scanners or thermal printers).
• Diagnostic Crash Logs: Anonymous application error logs (such as software freeze exceptions or database corruption alerts) to assist our software engineering team in delivering patches.

4. Regulatory Compliance & Prescription Laws

RxFinest is engineered to help pharmacies adhere to Indian drug regulatory frameworks, including Schedule H, Schedule H1, and Narcotic (NRX) recording mandates:

• Digital prescription records and dispensing logs generated by RxFinest remain permanently on your local station for mandatory statutory inspection periods.
• Only authorized staff members holding your localized software admin credentials can view or export these compliance audits.

5. Data Security Measures

We implement administrative, technical, and physical safeguards:

• Local SQLite/SQL Server databases are password-protected and encrypted against unauthorized access.
• Role-based access permissions allow pharmacy owners to lock cashier staff out of purchase cost ledgers, profit analytics, and deletion logs.
• 1-Click local backup export to USB flash drives or external drives so you never lose data due to hardware failure.

6. Contact Us Regarding Your Privacy

If you have questions, data access requests, or wish to update your license contact information, please reach out directly to the Crown Devz team: