Cancellation & Refund Policy
Effective Date: November 2026 • Published by Crown Devz (Kashmir, India)
1. Digital License Nature & All Sales Final Notice
RxFinest is a proprietary digital software suite developed and distributed by Crown Devz. Upon purchasing a license plan (Monthly, Semi-Annual, Annual, or Lifetime), a unique cryptographic license key is permanently provisioned and bound to your pharmacy workstation and Android devices.
Because digital license keys and offline software executables are non-revocable intangible assets delivered immediately upon payment, all sales are final and non-refundable once an activation key has been generated and activated for your pharmacy.
2. Try Before You Buy: Free Trial & Remote Demonstrations
To ensure complete satisfaction before committing to a paid plan, Crown Devz actively provides:
- Free Direct Trial Access: You can download the full Windows desktop installer (RxFinest_Setup_v2.0.0.exe) and the Android application (Android App.apk) freely from our website to test interface performance, thermal receipt printing, barcode compatibility, and billing flows.
- Live WhatsApp Video Walkthroughs: Our engineers provide guided remote screen-share sessions via WhatsApp (+91 7006493391) or AnyDesk to demonstrate AI purchase scanning on your actual distributor invoices before you pay for any plan.
3. Subscription Cancellations (Recurring Billing)
If you are enrolled in an auto-renewing or periodic plan (such as a Monthly or Semi-Annual billing schedule):
- Voluntary Cancellation: You may cancel future renewals at any time by sending a notice via WhatsApp or email at least 3 business days prior to your billing renewal date.
- Continued Access: Upon canceling future billing, your active license remains completely operational until the expiration of the current paid term. No prorated refunds are issued for unused days in an active billing cycle.
4. Hardware Replacement & Machine Relocation
If your pharmacy computer crashes, suffers hardware failure, or you upgrade to a faster workstation:
- Crown Devz will transfer and re-issue your active license key to your new machine at zero penalty charges, subject to active license status and ownership verification.
5. Support & Assistance Protocol
If you encounter technical issues, printer driver configuration snags, or data migration difficulties, our engineering team is committed to resolving them promptly: